Network 4 is a two-man delivery service with over 25 years’ experience. They specialise in transporting goods across the UK for all sorts of clients – from retailers and local manufacturers to high-end businesses and Blue Chips.
The aim for every delivery is to get the consignment there on time and in perfect condition. And with six depots and a large fleet, that’s a huge task. For company director, Lucie Riley, keeping on top of logistics is crucial to success.
“It was so important to get a system that worked for our business,” explains Lucie. “We installed Journease Backoffice in 2011, but being a two-man delivery service and not a courier, we needed some bespoke tweaks. And that’s exactly what the Journease team gave us. It’s such a leap forward from the white boards and paper system we were using before.”
Not only has Journease been integral to developing Network 4 as a business, it has improved life for their clients too. Customer details are simply uploaded to a driver’s PDA and are automatically updated should anything change. Information such as driver details and time of receipt are there for everyone to view. There are also digital records of signatures and even the option of taking a photograph on delivery, just in case further proof is required. It’s all about peace of mind – Network 4 can even track deliveries in real time using their bespoke software.
“We’ve got absolute trust in Journease. They help us deliver on time and exactly to our customers’ specifications,” says Lucie. “There’s little room for error in this business, but because our system keeps such accurate records, the onus is on our customers. Our system has also helped us to massively reduce admin costs – everything is done automatically. All in all, Journease is simple, quick and incredibly efficient.”
Journease has changed Network 4 for the better. It gives us real-time information, accurate delivery details and cuts out a huge amount of unnecessary admin. Most importantly, it’s helping our business grow and developLucie Riley. Director, Network 4.
Atlas Courier Express has always embraced new technology. It’s what helps them give their customers the most efficient service possible. They even offer an average pick-up time of 30 minutes or less in the South East – an impressive deal that puts huge pressure on the company’s systems and software. But for director, Peter Hills, giving his teams the support they need is simply about choosing the very best transport technology.
“We’ve used other software in the past,” explains Peter. “But we found that there just wasn’t enough scope for development and that we weren’t able to make the adjustments we needed. There was also the customer interface – we were looking for something that would be really easy for our customers to use. The simpler, the better.”
Atlas chose to install the Journease Backoffice, Journease Mobile and Journease Web Booking services across the organisation. They asked us to tailor the products to their exact specifications, and since the software was installed three years ago, they haven’t looked back.
“Journease has given us a huge amount of control over the whole operation,” says Peter. “We’re fully reliant on its ability to automatically log every delivery detail – and it hasn’t let us down once. It’s good to know that as our business develops and grows, the software can be refined to match. In fact, we’re opening more offices up and down the country and, without a doubt, Journease has played a huge role in making that happen.”
Journease is all about flow. Every booking we get goes straight into the system – that’s where it’s tracked, monitored and updated. We can see every payment received, every delivery made and every bit of information we want. That level of detail is absolutely crucial to any business.Peter Hills. Director, Atlas Courier Express.