Privacy Policy

1. Introduction

Journease Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our courier management software and services.

We are registered in England and Wales with our head office in Bristol. For the purposes of UK data protection law, we are the data controller.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and billing details when you create an account or contact us.
• Business Data: Customer records, delivery addresses, job details, and other operational data you enter into our system.
• Communications: Records of correspondence when you contact our support team or provide feedback.

2.2 Information Collected Automatically

• Usage Data: How you interact with our software, features used, and performance metrics.
• Device Information: Browser type, operating system, and device identifiers.
• Location Data: GPS data from driver mobile apps (only when actively using the app for deliveries).
• Log Data: IP addresses, access times, and system logs for security and troubleshooting.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our courier management software
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your enquiries and provide customer support
• Monitor and analyse usage patterns to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to provide our services to you
• Legitimate Interests: Improving our services, fraud prevention, and security
• Legal Obligation: Compliance with applicable laws and regulations
• Consent: Where you have given explicit consent (e.g., marketing communications)

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Third parties who help us operate our services (hosting, payment processing, email delivery)
• Business Transfers: In connection with any merger, sale, or acquisition
• Legal Requirements: When required by law or to protect our rights

All service providers are contractually obligated to protect your data and may only use it for the purposes we specify.

6. Data Security

We implement robust security measures including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Regular backups and disaster recovery procedures
• Staff training on data protection

7. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes described in this policy. When you close your account, we will delete or anonymise your data within 90 days, unless we need to retain it for legal or regulatory purposes.

8. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us.

9. Cookies

We use cookies and similar technologies to improve your experience. Essential cookies are required for our service to function. Analytics cookies help us understand how our service is used. You can manage cookie preferences through your browser settings.

10. International Transfers

Your data is primarily stored and processed within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):